Shipping policy
Shipping Policy
We offer free shipping on all orders to the United States, Canada, United Kingdom, Australia, and New Zealand.
Processing Time All orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.
Estimated Delivery Times
- United States: 7–12 business days
- Canada: 7–12 business days
- United Kingdom: 7–12 business dayS
- Ireland: 7–12 business days
- Australia: 7–12 business days
- New Zealand: 7–12 business days
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Tracking Once your order ships, you will receive a confirmation email with your tracking number and a link to track your shipment. If you do not receive tracking information within 48 hours of shipment, please contact us at support@thyrawell.com.
Shipping Address Accuracy Please ensure your shipping address is entered correctly at checkout. Thyrawell is not responsible for delays or lost packages resulting from incorrect addresses provided by the customer.
Customs & Import Duties Orders shipped outside the US may be subject to customs fees or import duties upon arrival. These charges are the responsibility of the customer.
Lost or Delayed Packages If your order has not arrived within the estimated delivery window, please contact us at support@thyrawell.com and we will investigate with the carrier.